How Can We Help?
Find answers to common questions about MedNext Formulary.
Getting Started
How do I download MedNext?
MedNext Formulary is available on Google Play. Search for 'MedNext Formulary' or visit our download page. iOS version is coming soon.
How does the free trial work?
When you first sign up, you get 7 days of full Ultimate access — every feature unlocked. No credit card required. After the trial, you can continue with free browse access or upgrade to Pro or Ultimate.
Do I need an account to use MedNext?
Yes, a free account is required. This enables features like favourites, clinical notes, and syncing across sessions.
Subscriptions & Billing
How do I upgrade my subscription?
Open the app, go to Settings > Subscription, and choose Pro or Ultimate. Payment is handled securely through Google Play or the App Store.
How do I cancel my subscription?
Go to your device's app store settings (Google Play > Subscriptions or App Store > Subscriptions) and cancel MedNext. You'll keep access until the end of your current billing period.
Can I get a refund?
Refund requests are handled by Google Play or the App Store per their respective refund policies. Contact their support teams directly.
Features
How does the drug interaction checker work?
Select two or more drugs, and MedNext checks them against our database of 14,676 known interactions. Results include severity ratings and clinical significance. For complex cases, our AI analyses the interactions in context.
Can I use MedNext offline?
Yes, partially. The last 5 drugs you viewed are cached on your device for 24 hours. Full search, interaction checking, and AI features require an internet connection.
What languages are supported?
MedNext supports 40 languages including English, Hindi, Tamil, Arabic, Spanish, French, German, Chinese, Japanese, Korean, and many more. RTL languages (Arabic, Urdu, Persian, Hebrew) are fully supported.
Privacy & Security
Do you store patient data?
Never. MedNext is a drug reference tool, not an electronic health record. We never collect, store, or process any patient data. Your search queries are hashed and anonymised.
How is my data protected?
We use AES-256 encryption at rest, TLS 1.3 for all data transmission, device binding to prevent unauthorised access, and zero-trust session management.
Troubleshooting
The app isn't loading drugs
First, check your internet connection. MedNext requires an internet connection for full functionality. Try: 1) Close and reopen the app, 2) Check Settings > Clear Cache, 3) Ensure you're on the latest app version.
I'm getting an authentication error
Try signing out and signing back in. If the issue persists, clear the app cache from Settings. Contact support@mednext.uk if the problem continues.
Still need help?
Our support team is here for you. Reach out and we'll get back to you as soon as possible.